As we all struggled under the specter of a worldwide pandemic, we also witnessed the unequal distribution of the pain, by race and class. This should not have been a surprise given that, pre-pandemic, more than half of working families were living paycheck to paycheck; for workers of color especially, the chasm between work and opportunity has only grown. This, our first Annual Report, captures the power of Neighborhood Trust’s national presence—a technology platform that ensures our trusted, human-touch financial coaching is accessible in an increasingly algorithmic and unequal economy. This year I am especially honored to celebrate our financial coaches who have served as first responders for thousands of struggling families.
Our work behind the scenes was just as powerful, as we overlaid our financial coaching operation with a data collection and analytics effort surfacing invaluable insights about, and showing the human face of, income inequality. We continue to invest in this feedback loop, spurring collaborations with customers and partners on better financial products, and bolstering allies in supporting a bold workers’ rights agenda.
As we get to work in 2021, we benefit from a portfolio of small businesses, large-scale benefits providers, FinTechs and worker platforms who serve as channels to millions of workers we are ready to serve.
Today, the commitment to a new, more equitable, economy is shared by so many, and the potential for innovation is palpable. As a nonprofit steeped in the cooperative values of the credit union movement, we are energized by the opportunity to work alongside our peer nonprofits, as well as our customers, to help workers gain leverage.
I am grateful to our many allies and advocates for their support of our work; and energized by our shared commitment to bold action. I’m wishing everyone a secure and healthy 2021.
Chief Executive Officer