Student Loan Moratorium

This is the first in a series of posts focused on new insights from our personal financial coaches about the financial realities of COVID-19, which can help workers navigate these turbulent times. This blog series is made possible through funding by the Target Foundation.

By Christina Richiez, TrustPlus Financial Coach

For the 45 million people in the U.S. with student debt, many of whom were already struggling to manage their loans pre-COVID, the federal student loan moratorium has caused a lot of confusion, chaos, and stress. Since March, I’ve been fielding questions from my financial coaching clients: what are the details, what does it mean for me, do all of my student loans fall under it, what’s the timeline?

Often this confusion has been driven by insufficient communication from loan servicers. For example, one of my clients was in the process of returning her defaulted loans to good standing when her automatic payment for April was abruptly and automatically canceled. It turned out that under the CARES Act her rehabilitation plan would continue without her having to make any payments, BUT the missed payments would be owed as a lump sum when the moratorium ends. These complex and ever-changing policies have made it difficult for borrowers to make informed decisions about how to manage their loans.

To help you sort through the details and figure out what to do next, I’ve put together a quick Q&A. The bottom line: if you’re struggling to make student loan payments, contact your loan servicer now to discuss your situation.


While the student loan moratorium is in place, you’re not required to make any payments towards your loans, your loans won’t accrue any interest and you won’t be charged any late fees or penalties. These policies are in place automatically; you don’t need to do anything to avoid penalties. If you feel that your servicer hasn’t abided by these rules, contact them immediately!

President Trump’s executive order in August extended the moratorium on federal student loan payments through December 31, 2020.


Only federal student loans (which are owned by the U.S. Department of Education) are covered by the moratorium. These days, most federal loans are disbursed through the Federal Direct Loan Program and fall into one of four categories:

Loans not owned by the Department of Education — loans held by banks, credit unions, online lenders, colleges/universities, etc. — are not covered by the moratorium so borrowers are still responsible for making their monthly payments.


Yes, if you want to continue making payments, contact your loan servicer.


Contact your loan servicer now to discuss your situation if you’re struggling to make student loan payments, whether they are borrowed through the Department of Education or a private lender. If you have federal loans but you’re not sure who your servicer is, then call the Federal Student Aid Information Center at 1–800–433–3243 or check out the Department of Education’s student loan servicer page.

Don’t wait until December or January to reach out with questions about forbearance or deferment and to agree on a payment plan. By then your loan servicer will be overwhelmed with calls and wait times will be (crazy) long. Regardless of your ability to pay, you’ll be best served by contacting them sooner rather than later to ensure you avoid defaulting. As long as your loans are in good standing, you have plenty of options available for avoiding default, even if the standard payment plan is too expensive, including Income-Driven Payment Plans, deferment, and forbearance.

The consequences of waiting and falling into default — from insane repayment rates, the loss of ability to borrow in the future, wage garnishment, to name a few — are both bad and many!

Prioritize the highest-interest debt. Any payments you make during the moratorium period will be applied to your loan’s principal balance, unless you have unpaid, accrued interest. Payments to the principal will enable you to pay off your loan faster. However, if you have other, higher-interest debt, a credit card for example, then you’re likely better off paying it off first since student loans won’t start accruing interest again for at least a few more months. TrustPlus financial coaches can help you to prioritize to make the most strategic use of your hard-earned dollars. Speak with one of our financial coaches today for free.

Visit the Department of Education’s coronavirus student loan page for additional information.

Read the original article on Medium here.

TrustPlus is now offering our financial coaching services for free for the rest of the year to small businesses and their workers, as well as providing critical resources to protect workers and families impacted financially by COVID-19. Learn more about our relief efforts.